OUR BUSINESS
PHILOSOPHY
OUR BUSINESS PHILOSOPHY IS OUR DNA
IT FUNDAMENTALLY DESCRIBES WHO WE ARE. IT IS THE HEART AND SOUL OF OUR BUSINESS THAT DRIVES OUR OPERATING PHILOSOPHIES, PRINCIPLES AND DECISION-MAKING. OUR DNA IS WHAT MAKES US UNIQUE, DIFFERENTIATES US FROM OUR COMPETITORS AND MAKES OUR BUSINESS VERY DIFFICULT TO IMITATE.
OUR
LEADERS
LEADERS
play an essential role in ensuring that we remain true to our DNA. We believe in and actively practise our core beliefs.
WE
UNDERSTAND
UNDERSTAND
that success is 'a marathon and not a sprint', and that over time and with consistent and ongoing application of our Business Philosophy, the business will prosper over the longer term.
WE
CREATE
CREATE
the platform and environment for teams and individuals to deliver our Purpose and live our Values so that we can deliver on our stakeholders' expectations.
WE
PRACTISE
PRACTISE
a leadership style that is realistic but cautiously optimistic, that focuses on our core values, and can find solutions and opportunities in adversity.
WE ARE
RESOLUTE
RESOLUTE
in our focus on our Business Philosophy which drives our strategy and our behaviour.
OUR BUSINESS PHILOSOPHY AND OUR STRATEGY
Our Business Philosophy is core to the ongoing success of the business. We rigorously apply our Business Philosophy, which directs our consistent focus on creating long-term value for our stakeholders. Our strategic objectives are aimed at adherence to and fulfilment of the objectives of our Business Philosophy as defined by our Purpose statement and our Vision for stakeholders. We strive to achieve these strategic objectives through the successful execution of various strategic actions, plans and by setting specific targets, all of which are adjusted based on the outcome of the assessment of our environment with the aim of fulfilling the Vision we have for our various stakeholders.
OUR BUSINESS PHILOSOPHY DRIVES EACH OF OUR TRUWORTHS AND OFFICE BUSINESS SEGMENTS AND COMPRISES THREE SYNERGISTIC ELEMENTS:
1
OUR PURPOSE
defines the essence and fundamental ingredients of how we aim to meet our customers' expectations
2
OUR VALUES
shape the business culture
and behaviours required
to achieve our Purpose
3
OUR VISION
describes the expectations of our primary
stakeholders (customers, employees and
shareholders) and how the business is assessed in terms of creating value
for our stakeholders
THE TRUWORTHS PURPOSE STATEMENT
Youthful fashionable South Africans want to look attractive and feel successful and confident. Truworths entices them into exciting and visually appealing aspirational real and virtual retail emporiums, which are staffed by passionate and knowledgeable team members and which offer wide ranges of curated and tasteful fashion of superb quality and intrinsic value. The ranges of unique aspirational fashionable brands are an innovative and adventurous blend of colour, fabric and fashion styling.
THE VISION FOR OUR TRUWORTHS CUSTOMERS
'Truworths helps me look attractive and feel successful and confident. Shopping at Truworths is exciting because it offers wide ranges of curated and tasteful fashion of superb quality and intrinsic value in retail emporiums that are visually appealing and are staffed by passionate and knowledgeable staff.'
1
OUR PURPOSE
defines the essence and fundamental ingredients of how we aim to meet our customers' expectations
2
OUR VALUES
shape the business culture and behaviours required to achieve our Purpose
3
OUR VISION
describes the expectations of our stakeholders and how the business is assessed in terms of creating value for our stakeholders
THE OFFICE PURPOSE STATEMENT
Office aims to be the world authority on fashionable footwear by offering a broad curated range of the latest 'in-demand' styles in an environment that our teams all contribute to making an out-of-this-world experience for our customers.
THE VISION FOR OUR OFFICE CUSTOMERS
'I love shopping at Office because I trust that they will help me look fashionable and be well informed on international fashion footwear trends. Office creates a
world-class experience and is staffed by fashion footwear experts.'
THE VISION FOR OUR EMPLOYEES
'I am totally committed because my team members and I are encouraged to contribute innovatively, and celebrate and reward excellence in contribution.'
THE VISION FOR OUR SHAREHOLDERS
'We are long-term investors in Truworths International because we trust in management's capacity to execute innovative strategies which deliver significant value over time.'